SysAid is a dynamic and highly intuitive free software solution for small to medium-sized organizations. It provides extensive Helpdesk, Asset Management, Monitoring, Reports and Analysis, Knowledgebase, Live Chat, and IT Benchmarking applications in a simple, attractive and easy-to-use package. The software comes with standardized templates to help you get started right away and fully customizable options to meet your day-to-day IT needs.

SysAid manages system vitals by automatically scanning, listing and monitoring your organization´s network (SNMP devices, hardware, software and change history) and raising early warning alerts (email, SMS). End-users submit Helpdesk service requests via SysAid´s intuitive End User Portal, while the SysAid Helpdesk enables you to predefine and apply automatic priority, escalation, re-routing and notification rules (email, SMS, service requests).

Support your users anywhere around the world, via SysAid Remote Control. Additional ITIL Package (CDMB, Change Management and Problem Management), Task and Project, and Manager Dashboard modules are also available.

SysAid also features an active online Community Forum, regular training programs, and is deployed in over 55,000 organizations in 120 countries around the world. SysAid software is completely free, without ads or trial periods, and takes just minutes to set up.

Features

• Let end users submit service requests via simple, online forms.
  
• Sort, search through, and deal with service requests using an efficient methodology.
  
• Print reports on the state of your help desk.
  
• Communicate with your end-users in real-time via SysAid´s completely integrated Live Chat module.
  
• Receive automatic notifications and keep your end-users up-to-date via email and SMS text messages.
  
• Utilize various features such as escalation, automatic notifications, a knowledgebase, and more.
  
• Manage and monitor your organization´s inventory.
  
• Choose between interfaces in English, French, German, Spanish, Italian, and Hebrew.
  
• Receive free support and updates for six months.